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Faq

What is Soko Lamu?

Soko Lamu is the official e-commerce platform developed and managed by the County Government of Lamu, dedicated to showcasing and promoting the unique, authentic products, and services of the people of Lamu. As a digital marketplace, Soko Lamu bridges the gap between local entrepreneurs and national and international buyers, empowering local businesses to thrive in the digital economy.

How do I register as a vendor or buyer?
Buyers: Simply fill out the registration form with your name, email, phone number, and address. You'll get a verification link via email.

Vendors: Click on 'Sell' button and Submit your business details, phone number, and a valid business permit. Once verified by the Trade Department, you can start selling.
How do I place an order? To place an order, follow these steps:


◦ Browse our product catalog and select the desired item.

◦ Click on the "Add to Cart" button or just click “Buy with one click”  and fill in the form given. The vendor will contact you.

◦ Review your shopping cart and click on "Proceed to Checkout."

◦ Provide the necessary shipping details.

◦ Review your order summary and click on "Place Order" to confirm.

What should I do if I have a complaint or dispute?

You can raise a dispute directly within the platform. The GRM (Grievance Redressal Mechanism) team will mediate between you and the vendor or buyer and ensure a fair resolution.

Can I access Soko Lamu on my phone?

Absolutely. Soko Lamu is accessible through smartphones and is optimized for both web and Android.

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